Or online grocery shopping in the era of Covid-19.
This all goes back to my need in our lockdown since 24 June to supply myself with life’s necessities while going to the supermarket as little as possible, given that in these last months our supermarkets have regularly cropped up on lists of exposure sites for Delta Variant. Nor having a car myself, contactless delivery and online shopping were the way to go.
1 September for example, from NSW Health:
Anyone who visited the following places at the specified times must get tested immediately and isolate until they receive a negative result.
If they are tested within four days of exposure, they must get tested again on the fifth day.
Illawarra Mixed Business, 1/44 Steel Street, Cringila, on Wednesday, August 25 between 2.45pm and 3.15pm
ALDI Fairy Meadow, Princes Highway, on Saturday, August 28 between 11am and 11.50am
Coles Fairy Meadow, New Ambience building, Elliotts Road, on Saturday, August 28 between 12.05pm and 12.55pm, and Monday, August 23 between 4.25pm and 4.55pm
Coles Figtree, Princes Highway and The Avenue, on Sunday, August 29 between 10.30am and noon
Bunnings Kembla Grange, Northcliffe Drive, on Sunday, August 29 between 12.55pm and 2pm
Mitchells Market, Warilla Grove shopping centre, on Friday, August 27 between 3.30pm and 4pm
Xtra Newsagency, 53 Wentworth Street, Port Kembla, on Saturday, August 28 between 7am and 7.05am; on Friday, August 27, between 7.05am and 7.10am; and Thursday, August 26, between 6.55am and 7am
Coles Wollongong, Wollongong Central, on Wednesday, August 25 between 9.25am and 9.40am, and on Saturday, August 21 between 12.55pm and 1.10pm
I began, as I have noted before, with Coles.
That went fine until it didn’t! That happened 12 September:
LATER: Looks as if this was real!
SMS timed at 5pm from Coles: “Unfortunately due to operational issues affecting our Warrawong store, your order for tomorrow morning cannot be fulfilled and has been cancelled…”
I NOW SUSPECT THIS SMS IS SPOOFED.
But email also just arrived: “We’re currently preparing your order a127967081 which is booked for the 6:00 AM – 10:00 AM, Monday 13 September, delivery window. We’re planning to arrive between 6:20 AM and 7:20 AM, but you won’t need to be there as you’ve chosen to have your order left unattended. We’ll send you an SMS to let you know once your order has been delivered.”
If the first is the final word then that is more than inconvenient….
Only too real. The order never arrived, and all customer service did about it was an email reply:
Unfortunately due to operational issues affecting our Warrawong store, your order for tomorrow cannot be fulfilled and has been cancelled. We sincerely apologise for any inconvenience caused. If your bank card / PayPal was charged at Checkout due to pre-authorisation, this will be refunded back to you automatically – wait times depend on your issuer.
Thank you for your email,
So I switched to the other principal supermarket chain, Woolworths. And the first order went really well. And then came the second order.
Which is where the kangabangas come in:
Given snags are the best bet for me because 1) they are bloody tasty! 2) they are easy to cook! 3) they are cheap 4) they have a long shelf life in the refrigerator — the problem of what is in them remains. Take salt for example.Nice to see though that eating our national animal is an exception. Also low fat! What is not to love? Yes, I have had them in the past — and they are good.
So in my latest Woolies order are KANGAROO SAUSAGES — Kangabangas! Coles did not have them. Let’s hope they are in stock — in theory they are. Looking forward to them!
Eat Skippy! It will do you good!
Well! Guess what? My Woolies order “disappeared”! No, not delivered to the wrong place or something. never loaded on the truck from Woolies in Burelli Street! However Woolies Online messaged me and rang me and spoke to me — a real person and not in India! The order will be replaced and delivered tomorrow instead. And the delivery fee will be waived. And I get a cash voucher to spend next time.
Lady was very apologetic and thorough — says it is a mystery, not happened very often if at all. Promised it would not happen again, especially when I told her why I left Coles and started with Woolies after Coles had stuffed up.I do have enough at hand btw — so I won’t starve….
And the email responses arrived instantly.
But this online ordering/contactless delivery stuff is not glitch-free, is it? Have to say though that Woolies customer service is miles ahead of Coles.
Hence on FB last night I posted: The kanga bangas have landed. That is to say, my Woolies order has arrived at last!
And there was one extra pack of Anzac biscuits as well!
Let’s finish with a song.